Frequently Asked Questions
What if I forget my user name and password/pin?
You may request a new PIN by:
- calling (212) 796-5624,
or - texting "park pass to 32075 with your cell phone (use this option if you do not receive a text from the phone call).
or - sending the e-mail to help@goparknow.com (please remember to include your cell phone number in the e-mail to us)
Note: A Pin is not required for starting a parking session, only for accessing your personal user account.
How can I start mobile parking?
Simply call the local pay by cell phone number posted on meters, parking lot, or street signs and follow the instructions. Unless using a voucher, pre-registration is required. You can also use our Text-To-Park feature to start and stop parking sessions as well as our new dowloadable apps. Parking sessions can also be started and stopped from your Personal Account on the My Phone Numbers page.
How do I register?
Registration is free. Simply follow the registration link
HERE and registration will take a minute or two.
You will provide your personal and credit card data needed for subsequent parking sessions. Or if you wish you can call our customer service representative at
(866) 951-7275 to be registered over the phone.
Why do I need a user name and password?
Your user name and password will allow you to access your personal account on the
www.goparknow.com website, set preferences, add funds to your account, view previous parking transactions, and initiate parking sessions via web.
You can use your cell phone number and system provided PIN or a username and password assigned by the Helpdesk to log in. How much does it cost?
The parking rates are the same whether you use cell phone parking or conventional methods. You will be charged a 25 cent convenience fee per parking transaction.
Is it possible to use more than one mobile phone or car?
Yes, you may register multiple phone numbers and cars, and you can start a parking session for any car you wish as long as only one car per mobile phone is parked at the same time. Car registration is currently optional.
How do I know if the system is working?
You will hear a voice confirmation and receive a text message confirmation (from 32075) once your parking session has started. Note: Although prepaid phones can use the ParkNOW service, some of these phones can not automatically receive text messages from the system. In this case please send the message 'park pass' to 32075 and this will enable the automatic text message feature.
Will time appear on the meter?
In most installations time does NOT appear on the meter. If you park in Decatur your meter will reflect the amount of time selected.
What if I used pay by cell parking and still get a ticket?
The ParkNOW! system keeps a record of all valid cell phone parking transactions. Parking enforcement officers check the ParkNOW! system to determine whether parking is valid. If the system indicates a valid parking session during the time period in question, the fine will be canceled or MobileNOW! will pay for the fine. If session is determined to be invalid, you will of course be required to pay the fine as with standard parking methods.
Where can I use the system?
Where ever the ParkNOW! system is installed. Currently this includes: Decatur GA, Bethesda, MD and Hudson, NY.
